Abstract:
It is apparent that hospitals’ service quality is of utmost importance
for the patients. The main objective of the study is to find out the patients’ public
and private hospital preferences and the elements determining their preferences.
Some differences concerning the increase in the patient satisfaction were
observed in the study. The study examines whether the patients’ views on general
quality level of orthopedics clinics differ according to some characteristics. In
the study, measurement material is the questionnaire prepared for the patients
in “Istanbul Private Maltepe Hospital”. Within the scope of the study, 250
questionnaires were distributed to the participants. The questionnaire, answered
by randomly selected 169 patients, was considered suitable for the analysis.
At the end of the reliability analysis, Cronbach’s coefficient about the basic data
was found 0,928. At the end of the study, it has been observed that physicians,
nurses, services and clinical factors have a profound impact on the patient
satisfaction. It has been observed that the participants are highly satisfied with
physician and nurse services, polyclinic hygiene, interest of personnel, treatment
and care services. Most of the participants think positively for the hospital
quality, and patients at orthopedics clinics also think positively. Further, it has
been observed that the level of patients’ satisfaction differs according to
demographical characteristics.
